Job description
Dropsolid designs, builds, hosts, renews, and realizes Digital Experience Platforms and websites with results. Equipped with a Drupal CMS, marketing automation, personalization, and even AI. Starting from a strong digital strategy and with one goal in mind: the best digital experience for your organization and all your customers and stakeholders.
Our culture is as important as our code, and we demonstrate this with our 6 core values: Trust, Connect, Help, Challenge, Grow, and Enjoy. They are the foundation and heart of our company. Driven by an open culture, with a focus on long-term relationships and a passion for customer intimacy, we always put our customers and their needs first.
Your responsibilities
Support & operations
First/second-line support after Customer Support: triage tickets and pass them on to the right owners.
Monitor the Infra-urgent Slack channel and escalate where necessary.
Make basic technical assessments (you have an affinity for tech; we will teach you the rest).
Agile and delivery
Organize and facilitate sprint planning.
Lead retrospectives and follow up on actions.
Manage Agile artifacts (backlog, boards, burndown, release notes).
Administration & contracts
Check and monitor timelogs.
Check/approve vacations according to policy.
Contract monitoring: hosting/Mautic and other customer contracts (check if customers remain active, prepare renewals).
Cost monitoring
Monitor and report costs, including monitoring GCP budgets and flagging deviations.
Sales enablement
Collect information from topic leads and compile for quotes/proposals.
Nice to have: contribute to writing texts for tenders/RFPs.
ISMS & Security
ISMS project management: follow up on deadlines and tickets.
Manage and follow up on the risk register and treatment plans.
Job requirements
What we are looking for in you
Strong organizer and communicator with an eye for detail.
Affinity for technology (experience with web/cloud/infra is a plus).
Familiar with Agile/Scrum/Kanban; experience in facilitating ceremonies is a plus.
Experience with tools like Jira/YouTrack, GitLab/GitHub, Slack, Google Workspace; GCP experience is an asset.
Basic knowledge of ISMS/ISO 27001 or eagerness to learn quickly.
Fluent in English.
What we offer you
You will be part of a challenging, innovative company with a clear vision and a focus on our 6 core values.
All employees at Dropsolid contribute to the company's growth and have the opportunity to bring ideas and develop themselves.
A monthly Thursday drink, fun team activities, and a quarterly team event.
An attractive salary package with fringe benefits, 12 ADV days, and many growth opportunities.
Dropsolid encourages diversity and individuality and is proud to work with talents from different backgrounds. We always strive to create an environment where all talents can fully develop, regardless of gender, age, cultural background, nationality, or functional limitation.
or
All done!
Your application has been successfully submitted!