Service Delivery Manager / Project Manager

Dropsolid designs, builds, hosts, evolves and creates powerful websites with results. Combined in a digital ecosystem with at its base a CMS (Drupal), marketing automation (Mautic), personalization (Apache Unomi), and even AI. Traditional systems make way for innovative Digital Experience Platforms. Starting from a strong digital strategy, we create the best online experiences for organizations and all their stakeholders.

Our culture is as important as our code, and it’s reflected in our 6 core values: Trust, Connect, Help, Challenge, Grow and Enjoy. They're the foundation and heart of our company. Driven by an open culture, with a focus on long-term relationships and with a passion for customer intimacy, we always put our customers and their needs first.

In order to continue our story, we are looking for a coordination talent to strengthen our team. You are the customer's point of contact and guide them in achieving their goals in online entrepreneurship. You build a relationship of trust with the customer and think along with their business.

You are also responsible for proper project management and you guide two teams in the realization of these challenging projects. You ensure that the final result is in line with the predetermined quality.

Your responsibilities:

• You are the link between the customer and our team and monitor project parameters such as timing, budget, agreements and planning.

• Your customers are mainly active in the upper midmarket segment, you manage a portfolio with customers such as Accent, Sleeplife, Soudal, Acerta,...

• You immerse yourself in their (digital) business and continuously think about possible solutions that can help the customer digitally.

• You keep track of what concerns customers and try to find a solution with our internal (strategic) team.

• You also spot new opportunities for your customers and recommend additional services that can help them move forward even more.

You have

• Higher studies with several years of experience as a Service Delivery Manager or Project Manager.

• Experience in the digital sector.

• An entrepreneurial mindset to think solution-oriented and advise the customer correctly.

• A getting-things-done mentality that focuses on quality solutions.

• The right organizational skills to manage projects systematically and deliver them within budget together with your team.

• Good communication skills to set expectations at the same level both internally and externally.

• The knowledge and power to clearly brief and follow up your team in an agile way.

• Want to make and keep your customers satisfied.

What do you get in return?

• You will be working in a challenging, innovative company with a clear vision, focused on our 6 core values.

• All employees within Dropsolid are involved in the growth of Dropsolid and get he opportunity to contribute ideas and develop themselves.

• A monthly Thursday drink, fun team activities and a quarterly team event. An interesting salary package with extralegal benefits, 12 ADV days and many growth opportunities.

• Entrepreneurship and ambition are strongly encouraged within Dropsolid. You will have the opportunity to detect opportunities, to contribute ideas to the company by improving processes and to realize your personal ambitions.

• You are, as it were, an indispensable link in the growth of Dropsolid.

• You detect new opportunities in the market and you actively contribute to the growth of Dropsolid. Feel free to click through to view our success cases: https://dropsolid.com/nl/cases